HOW FAB CAFFE’ SAN FERNANDO, LA UNION IMPROVE THEIR CUSTOMER SERVICE
Entering a business is a big obligation and commitment, especially in paying attention to your customer’s demand. Why? Cause having a good customer and product service will be the reason for a client to remember your brand.
A coffee shop is an in-demand business of all time since people are likely to find places where they can relax. However, this kind of investment requires an effort to ensure and maintain their customers. If a coffee shop doesn’t give the customers the reason to keep coming back, it will lose in business easily.
We have found a Fab Caffe’-Coffee Shop in San Fernando La Union, which is good for dealing with their customers. This is the main reason why they gain their customer’s loyalty and trust that leads them to success. For them, taking care and providing the needs of their clients are met in their everyday operations.
To help you, here are the tips from Fab Caffe’ on how to deal with your customers.
- Be open to feedback and suggestions.
Your customers’ feedback is not always bad as you think, but most of them are suggestions and advice that you should take. Good business owners have the right mind and attitude to accept all the opinions of the people around them.
It could be a comment about the food and drinks you offer or the designs of your coffee shop. Some people will also mention the level of your service and how your staff interacts with the customers.
According to Fab Caffe’ San Fernando, in the early months of running the coffee shop, they have received a lot of feedback from customers. They turn criticism as an inspiration, which gives them an idea to improve and upgrade their service towards the clients.
- Assess and train your staff to be customer-oriented.
Aside from having formal training on how to prepare coffee or milk tea, an employee should also know how to treat a customer. Your staff cannot give good customer service if you didn’t give them proper guidelines and skills.
Hiring a well-experienced employee is an advantage; however, it does not mean that they are exempted from training since it is required and a must. You may conduct meetings once a week or month to discuss the goals and objectives of your coffee shop. In this way, you can ensure good customer service with the help of your staff.
- Improve communication skills.
If you are aiming for good customer service, having excellent communication skills is needed. It’s not just about answering questions from your customers, but it is the way how you respond with their concerns. In this way, you can leave great impressions and satisfaction from your clients.
There are a lot of ways on improving your communication skills, such as attending seminars and workshops. This will help you to practice and finesse your professionalism in having a conversation with other people.
- Know how to handle conflicts.
In business, it’s normal to have conflicts especially when you’re in the early years of operation. However, you should know how to handle hard situations and conflicts in a positive way. As an owner, these skills needed to be adopted by your employees to ensure that they know how to solve issues on their own.
This is a sample scenario from Fab Caffe’ San Fernando:
One of the customer orders is not yet served and past delayed in committed time, their employees take a preventive action about the issue. They acknowledge the presence of the customer and give assurance that it will not happen again. This will avoid bigger conflicts that can lead to a bad impression.
A piece of advice from Fab Caffe’…
Improving the customer service of your coffee shop is not an easy task, but you can start it little by little. The first step is to have a good relationship with your people and make sure to address their concerns. Always remember that a happy employee leads to happy customers. -www.fabcaffe.com.ph